Domestic Shipping

• Standard: All orders are shipped via GDEX, with an estimated delivery time of 2-5 working day. Free shipping on orders over RM400. For orders under RM400, a flat RM13 fee applies per order.
• For Express delivery within Kuala Lumpur, you may book a same-day courier via Grab or Lalamove. Please select Pick Up at Store during checkout and contact us via WhatsApp at +601112383007 for assistance
  
• All orders will be processed within [24 hours] in working day
• Once your order has been shipped, you will receive a tracking number via email. You can track the status of your shipment by visiting track my order . 
• After a successful payment, you will receive tracking information via email. If your payment is unsuccessful, please contact us on WhatsApp at +601112383007 for assistance.

International Shipping 

• International: International shipping is available for an additional fee, with an estimated delivery time of [2-10 working day]. We offer international shipping to Singapore, Thailand, Indonesia, Australia, Dubai, and India.

Please read our shipping policy carefully before placing your order.

1. Shipping & Delivery
We partner with trusted third-party courier services for international shipping.
Estimated delivery times vary depending on the destination and carrier but typically range from 3-5 business days after dispatch.
Shipping costs displayed at checkout cover only the delivery fee and do not include customs duties, import taxes, or additional handling fees imposed by your country.
2. Third-Party Courier Disclaimer
Once an order has been handed over to the courier, Juliet’s Selection is not responsible for any loss, delays, or damages that may occur during transit.
Customers are responsible for tracking their shipment and contacting the courier for any delivery issues.
3. Customs Duties & Additional Charges
Customers are solely responsible for any import taxes, customs duties, or fees imposed by their country's regulations. These charges are not included in the shipping fee paid at checkout.
Juliet’s Selection has no control over these charges, and we cannot predict their amount. Please check with your local customs office for details before ordering.
4. Address Accuracy & Delivery Issues
Customers must provide an accurate shipping address. Juliet’s Selection is not responsible for undelivered packages due to incorrect addresses provided by the customer.
If a package is returned due to an incorrect address or failure to collect it from customs, customers must cover any reshipment costs.
5. Lost or Damaged Shipments
If your order is lost or arrives damaged, you must file a claim directly with the courier.
Juliet’s Selection will assist in providing necessary shipment details but is not liable for lost or damaged parcels once dispatched.
6. Tracking Information
Tracking details will be provided once the order is shipped. Customers can track their orders via the courier’s official website.
If there is a significant delay beyond the estimated shipping time, please reach out to the courier first before contacting us.
7. Shipping Restrictions
Some items may be restricted or prohibited in certain countries. It is the customer’s responsibility to check their country’s import regulations before purchasing.
If an order is rejected by customs and returned to us, only the product cost (excluding shipping fees) will be refunded.
8. Contact Us
For any shipping-related inquiries, please contact us at:
📧 Email: julietsselection@gmail.com
📍 Address: 13A-3A G-Vestor Pavilion Embassy 200 Jalan Ampang Kuala Lumpur Malaysia